Frequently Asked Questions

Frequently Asked Questions (FAQs)

What Currency is the website prices?
All prices are in Canadian Dollars.

What payment method do you use? Is it Safe?
We accept Visa, Mastercard, American Express, and Paypal. They are the safest and cleanest payment methods out there. In addition, our website is 128bit encrypted for added security.

Where do you ship?
We ship Worldwide.

What shipping method do you use?
Orders are shipping using Canada Post, Purolator, UPS, DHL and US Postal Service. If you require a specific carrier for your convenience please let us know.

How much do you charge for shipping?
Regular Shipping is FREE for orders over C$100 for Canadian and USA customers. We also offer more shipping options like expedited, xpresspost and priority mail depending on your location.

For international shipping, please contact us.

What about custom fees?
For USA there will be no customs, duty or brokerage fees. For other worldwide orders please see local countries duty rates.

How long will my order take to arrive?
All orders are subject to 1-3 business days of processing time. Shipping Time is estimated from 2-5 business days depending on your location and Country.

What is your return policy?
We accept returns of unused products up to 30 days after the date of purchase. All returned items must be returned in new, store-bought condition to receive a refund with tags and packaging in tact (if applicable). All merchandise returned after 30 days from the original date of purchase will receive a store credit for the appropriate amount.

Customers are required to cover postage on all returns unless the item(s) in question are defective. We will cover your return postage if the error is our fault (defective or wrong item sent).

Please see our "Return Policy" page for more information.